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Legal

Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing and using the Qatlnama website (qatlnama.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Products & Orders

  • All products are subject to availability.
  • We reserve the right to limit quantities or refuse orders at our discretion.
  • Product images are for illustration purposes only; actual product may vary slightly.
  • Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice.

3. Payment

We currently accept Cash on Delivery (COD) as our payment method. Payment is due upon delivery of the order. We reserve the right to add additional payment methods in the future.

4. Shipping & Delivery

  • We deliver across Pakistan within 2–5 business days.
  • Free shipping is available on orders above Rs 5,000.
  • Delivery timelines are estimates and may vary due to location or unforeseen circumstances.
  • Risk of loss passes to you upon delivery.

5. Returns & Refunds

  • Returns are accepted within 30 days of delivery for unused, undamaged products in original packaging.
  • To initiate a return, contact us via WhatsApp or email with your order number.
  • Refunds will be processed within 7–10 business days after we receive the returned item.
  • Shipping costs for returns are the customer's responsibility unless the item is defective.

6. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts that violate these terms.

7. Intellectual Property

All content on this website — including text, images, logos, and product designs — is the property of Qatlnama and is protected by applicable copyright and trademark laws. You may not reproduce or use our content without prior written permission.

8. Limitation of Liability

Qatlnama shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific order in question.

9. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.

10. Contact Us

For any questions regarding these Terms, contact us at contact.qatlnaama@gmail.com or WhatsApp: 03096991755.

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